Where do you ship to?
Currently the only market we ship to is New Zealand. This does not mean we will not ship to your country in the near future. If you are outside the NZ market, please contact our online team here for a quote.
All articles
All articles
Articles
What currency will I be charged in?
Your credit or debit card will be charged in NZ Dollars. The amount on your bank statement will be the equivalent amount in your local currency based on the rate applied by your credit card company on the day your account is debited. Note that the ra
What types of payment do you accept?
VISA, Mastercard, American Express, Approved debit cards. We also offer Laybuy & Afterpay as payment options.
When will I know my order has been shipped?
You will receive a confirmation by email to advise that your order has been shipped. This email will contain a link so you can track your parcels safely.
Can I have a different delivery address to my payment address?
Yes, you can specify a separate delivery address from your billing address. If you've made a mistake with your delivery address please contact [email protected] or call us on 09 520 1021 ASAP with your order number ready. Please note we cannot chang
What if my order is incorrect?
In the event that your order received is incorrect we will do our absolute best to resolve any problems. If you have received an incorrect order please email us at [email protected] and we will assist. Always include your order number when emailing
How do I return an item or order?
Attn: Maman Online Returns/Exchanges. 407 Remuera Road. Remuera. Auckland 1050. New Zealand. For your order to be eligible for a refund, your order must be lodged into our returns portal and returned back in-store within 7 days of receiving your orde
How will the processing of my return take?
Once we receive the item we will repair, replace or refund the items within 10 working days of receipt. Please note for all faulty items no $10 fee will be deducted. In the event that the repair or replacement will take longer than 10 days, we will a
Can I return my order to your physical store?
Before you come in we ask that you fill out our online Returns form within 7 days of fulfilment of your order. (https://returns.maman.co.nz/) to lodge your return and wait for the return to be approved before coming into the store within 7 days of re
The item I want is out of stock. What now?
We try to have a stock level that will keep up with demand but some popular and bespoke items may sell out fast. If you would like to be one of the first to be notified if your size becomes available again, simply click the notify me button in the pr
Do you offer Click & Collect?
Yes we do, this is available during store hours. Please note: All orders are held for collection for up to 7 days. After 7 days we will return the item back to the shop floor and fully refund your order on the original card that was used to purchase.
When is the last change to make an order to receive it in time for Christmas?
Order before Monday 18th December to guarantee delivery before Christmas. Click and Collects are available up to the 23rd December.
What is your Christmas return policy?
All items purchased between 1st - 23rd December as a gift may be returned up to the 14th of January for an exchange of a similar product, gift card or store credit only. All items must be sent within 7 days of lodging the return. No refunds will be g